terms and conditions

Terms & Conditions

Last updated 12th September 2017

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.

2. Price

2.1 The prices payable for goods that you order are as set out in our website.
2.1.1 Our charges are in Euros. You will be billed in euros and if you purchase from outside of Europe currency fluctuations and credit card charges may make a difference to the amount billed on your credit card….
2.2 It might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If given a choice, please choose a delivery service product that gives appropriate levels of insurance for the goods you order, in order to recompense yourself in the event of loss after dispatch.

3. Right for you to cancel your purchase

3.1 You may cancel your purchase with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your purchase nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us by e-mail to contact@theheartoftradition.com. If you have received the goods before you cancel your purchase or goods have already been shipped to your chosen destination then you must send the goods back, with all packaging unopened, to our contact address at your own cost and risk. You must still inform us that you intend to exercise your right to cancel.
3.4 Once you have notified us that you are cancelling your purchase, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 14 days of your order. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4. Delivery of goods to you

4.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate
4.2 Delivery will be made as soon as possible after your order is accepted and this will usually be within 48 hours, but in any event within 7 days of your order.
4.3 You will become the owner of the goods you have ordered when they have been dispatched to you.
4.4 Delivery timings and prices are detailed within the delivery section on this site.
4.5 Full delivery and returns policy can be seen here.

5. Liability

5.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.
5.2 If you do not receive goods ordered by you within 15 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 15 days of the date on which you ordered the goods.

6. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact mail address or to contact@theheartoftradition.com.

7. Information on the website

The information provided on this website does not seek to diagnose disease, or to replace medical advice. Au Coeur des Traditions believes that proper medical advice should be sought in the first instance. We believe you should always exercise caution when choosing and taking nutritional supplements and herbal remedies. Products you wish to purchase should be discussed with your health practitioner if you are currently under prescribed medication to avoid any potential contra-indications. We always recommend that you seek advice from your doctor, independent health adviser or pharmacist if you are at all uncertain.

8. Governing Law

Each and every transaction carried out is deemed to be completed within France and therefore shall be governed by and interpreted in accordance with French Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with French Law and the French Courts shall have exclusive jurisdiction in relation thereto, excepting our affiliate sites in the American market.

9. Promotions

9.1 All promotional items are on a while stocks last basis.
9.7 Au Coeur des Traditions (The Heart of Tradition) reserves the right to withdraw promotional offers at anytime.

10. Creating an account

By registering an account on theheartoftradition.com you agree to receive carefully selected marketing emails from Au Coeur des Traditions (The Heart of Tradition). You are free to unsubscribe at any time via the ‘Unsubscribe’ link contained at the bottom of every email. Au Coeur des Traditions (The Heart of Tradition) will never sell of share your email with any third parties.

Privacy Policy

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. We take your privacy extremely seriously, and we never sell customer information or email addresses.

The Website

Au Coeur des Traditions (The Heart of Tradition) take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Au Coeur des Traditions (The Heart of Tradition) complies to all French national laws and requirements for user privacy.

Use of Cookies

Au Coeur des Traditions (The Heart of Tradition) uses cookies to better the users experience while visiting the website. Where applicable, Au Coeur des Traditions (The Heart of Tradition) uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows Au Coeur des Traditions (The Heart of Tradition) , through its server to provide the users with a tailored experience within this website.?Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Au Coeur des Traditions (The Heart of Tradition) uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors, such as referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Au Coeur des Traditions (The Heart of Tradition) also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

Contact & Communication

Users contacting Au Coeur des Traditions (The Heart of Tradition) do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
Au Coeur des Traditions (The Heart of Tradition) use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

Au Coeur des Traditions (The Heart of Tradition) operate an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with French Spam Laws. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by Au Coeur des Traditions (The Heart of Tradition) may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].?This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with French Spam Laws subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although Au Coeur des Traditions (The Heart of Tradition) only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that Au Coeur des Traditions (The Heart of Tradition) participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Au Coeur des Traditions (The Heart of Tradition) will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.Au Coeur des Traditions (The Heart of Tradition) may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

If you have any specific questions about our Priacy Policy, you can contact us: contact@theheartoftradition.com